PURCHASING INFORMATION

PHYSICAL PRODUCTS

All sales of original artworks and prints are final.

I am honoured to share this elegant piece with you to frame behind glass and hang in a special place in your home. I hope it inspires heartfelt connection and compassion each time you pass by.

Please do not touch the original artwork with bare hands, you may inadvertently transfer oils from your skin that will mark the artwork.

SHIPPING INFORMATION

Your artwork will ship from Australia and shipping time varies. Unless specifically stated otherwise, your piece will leave my studio within a few days, via Australia Post (and then their international partners). Shipping in Australia and to New Zealand usually arrives within a week. International packages are a bit outside of my control. If you have not received your order after 6 weeks, please get in touch.

Border fees, duties, and handling fees may be charged by other countries, and are the responsibility of the purchaser.

Tracking is also quite unreliable with international shipments. You will receive tracking information so you can follow your piece (as best they update it!) as it flies across oceans and lands far and wide!. If you would prefer a courier, local pick up, or other shipping method, please get in touch.

WHITE-GLOVE PACKAGING

Your original artworks are sent in protective packaging designed to keep them safe and damage-free.

After opening your package and having your heart filled with delight, if you are called to, please share your thoughts and photos of where you hang your artwork - I would love to see! Tag me on Instagram, or email me directly.

ADDITIONAL INFORMATION

Due to differences in screen displays, colours may vary slightly. If you have any concerns, please contact me.

All sales are final.

Exchanges of Prints

Our policy lasts 7 days from receipt of your order. If 7 days have gone by since you received your purchase, unfortunately, we can’t offer you a refund or exchange.

Exchange of prints is possible. If you wish to exchange a reproduction print, a fee amounting to 20% of the print cost will be applied as I print to order and do not keep print stock on hand.

Please open and check your prints immediately upon receiving them. We accept print returns for exchanges within 7 days of receipt, and can only ship your exchange once we receive the original print back, unused and in the same condition that you received it. It must also be in the original packaging.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange.

If you are approved, then your exchange will be processed, and your replacement print will be printed and posted within 10 business days.

Please contact natalie@natalieeslick.com to discuss your exchange.

Damaged or Missing Orders:

We are not liable for any mishandling or failed delivery by the shipping service, nor are we liable for any damage incurred post-delivery. We work hard to package each order with care in sturdy packaging so that it arrives undamaged. Please be kind when reaching out and remember that we do not have any control over the treatment of your package in transit! All orders are tracked, and will be marked as ‘delivered’ once the postal provider delivers your item. Please note that I hand package all items myself, and if your artwork arrives damaged or is missing, I will work with you on a case-by-case basis to try and resolve.

Please contact natalie@natalieeslick.com immediately.

Shipping returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

DIGITAL PRODUCTS

Digital Products Terms of Service & Copyright Notice

By purchasing access to our digital products (courses, membership, and educational content), you agree to the following terms:

Access & Payment

• Course purchases include lifetime access to content unless explicitly stated otherwise

• Hedgerow membership access remains active only during paid subscription periods

• Subscriptions auto-renew monthly or yearly depending on selected plan

• Failed payments will receive two additional automatic renewal attempts with notification

• Access will be suspended if payment issues remain unresolved

• Due to instant access nature of digital products, refunds are generally not provided (see specific course FAQ pages for detailed refund policies)

Technical Requirements

• Stable internet connection capable of streaming video content is required

• We are not responsible for access issues due to personal technical limitations

Copyright & Intellectual Property

• All course content including but not limited to videos, workbooks, and lesson structures are the intellectual property of Natalie Eslick

• Content may not be copied, distributed, shared, or reproduced in whole or in part without explicit permission

• Reference photos used in courses are sourced from royalty-free platforms (primarily Pixabay.com, Unsplash.com, and Pexels.com) with appropriate licenses

• Original source links are provided for all reference photos used in courses

Usage Rights

• Artwork created using course techniques or reference materials belongs solely to the creating artist

• Students may sell original artwork and prints created during courses

• When sharing course-related artwork on social media, we kindly request attribution to:

  • Natalie Eslick as course instructor/educational source

  • Original photographers when using provided reference materials (links provided in course materials)

Hedgerow Membership Specific Terms

• Access to all membership content is valid only during active subscription periods

• When membership lapses, access to all membership content is suspended

• Content may be updated, modified, or removed at any time

• Minimum subscription period is one month

Usage Restrictions You agree not to:

• Share login credentials or course access with others

• Copy, reproduce, or redistribute course materials

• Use course materials for commercial teaching purposes

• Create derivative works based on course content without permission

We reserve the right to suspend access without refund if terms are violated.

Updates to Terms We reserve the right to update these terms as needed. Continued use of our products after changes constitutes acceptance of updated terms.

Questions about these terms can be directed to natalie@natalieeslick.com